Privacy Policy

When you visit our website, cookies are placed on the device you use to access our platform. These cookies allow Routed Sound’s systems to identify your browser and provide a range of personalized services.

Cookies are small text files (alphanumeric identifiers) stored on your device when you visit a webpage. The information they contain is sent back to the respective servers when you revisit the site. We utilize both first-party and third-party cookies, which can be session or temporary cookies.

Session cookies are automatically deleted from your hard drive when your browsing session ends. They store a session ID to link various requests from your browser to a common session. We use this type of cookie for features like the shopping cart and user and license data functions. The use of these cookies is a technical necessity for tracking all activities across multiple visits to our website.

Temporary cookies are automatically deleted after a predetermined time period or a maximum of 36 months. The information these cookies provide to the relevant servers across different browsing sessions allows us to identify returning visitors to our website and retain selected language or design preferences for multiple visits. Connection to customer accounts (if applicable) and any associated identification is only established if the “Remember Me” feature is selected during log-in, enabling us to offer a personalized user experience.

You are not obligated by law to furnish us with your “Personal Data,” which refers to any information that could potentially identify you through reasonable means. However, please be aware that without this data, we may be unable to offer you the complete spectrum of services or provide you with the optimal experience while using our website(s) or any other affiliated service, collectively known as the “Services.”

The processing of Personal Data is essential for several purposes, including the fulfillment of our contractual obligations to you, the seamless provision and operation of our Services, safeguarding our legitimate interests, and compliance with legal and regulatory obligations imposed upon us.

The legal basis for the collection and use of your Personal Data varies according to the specific purpose for which your data is being processed. However, in general, we rely on the following principles:

1. Performance of a contract
We will employ this foundation for processing to ensure that the Services, including support services, are accessible to you and to send you essential service communications.

2. Consent
In specific instances (such as when you opt to subscribe to receive direct marketing emails and accept cookies on our Services), we will process your Personal Data with your explicit consent. You retain the right to withdraw your consent at any time by reaching out to us using the contact information provided below.

3. Legitimate interests
We will process your Personal Data based on our legitimate interests in enhancing and advancing our Services, including activities such as understanding the utilization of our Services, enhancing them, supporting our customers, ensuring their safety, and safeguarding our users, our organization, and our Services.

4. Compliance with a legal obligation
In certain exceptional cases, we may process your Personal Data when it becomes necessary to fulfill a legal obligation, as mandated by applicable laws, or in response to an order from a court or regulatory authority.

1. Personal Data
While using the Service, there may be instances where we request specific Personal Data from you. This information is essential to provide and enhance the Service, to establish contact or verify your identity, to grant you access to specific sections of the Service, and for other purposes as outlined in this Policy. The following categories of Personal Data are collected:

• Registration Information: When you register to use our Services, we will gather the following details: your name, mailing address, email address, as well as other relevant contact information. Additionally, we will process your payment information through our payment processing providers. It’s important to note that we do not store your payment information; instead, we retain a pseudonymized “token” or a truncated version of these payment details, which is securely provided by our payment processing providers.
• Information Provided by You: You have the option to voluntarily share Personal Data with us. This might occur when you get in touch with us, whether through a contact form on our Services, email, or any other communication channel, including support services. Additionally, you may choose to provide your email address when subscribing to our newsletter. If you participate in one of our surveys, we may also collect additional profile information.
• During your use of our Services: our server will automatically gather your IP address and general location information(such as your city and country).
• Information from Third Parties: Our services offer the option to register using social media accounts like Google. If you decide to connect your Routed Sound account with your social media account, we will obtain information from your social media account, including your profile name, profile picture, and any additional information based on the social media platform and your privacy settings. Additionally, from our business partners, we may receive specific details such as your contact information (name, phone number, email) and information regarding your company, job description, etc.
• Usage Data: We gather information pertaining to your utilization of our website and services. This encompasses analytical insights into your interactions with the website and services. Usage Data includes details about your sessions, account identification, information about your device and its hardware, location data, and information regarding your engagement and interactions with our website and services.

We may collect, utilize, and share aggregated data, such as statistical or demographic information, for various purposes. It’s important to note that aggregated data may be generated from your personal data but does not qualify as personal data under the law since it does not directly or indirectly disclose your identity. For instance, we might aggregate your Usage Data to determine the percentage of users accessing a specific service. However, should we combine or link aggregated data with your personal data in a way that can directly or indirectly identify you, we will treat the amalgamated data as personal data. This combined data will be managed in accordance with this privacy notice.

2. Non-Personal Data
We also gather information related to the utilization of our Service, as well as the attributes and actions of our users, with the purpose of both maintaining and enhancing the service. The data we collect comprises non-Personal Data, including but not limited to:

• Technical Information: When individuals visit, engage with, or utilize our Services, which includes communications via email or text messages sent by us or our Services, we may either collect or generate technical data about these interactions. This technical data encompasses details like the number of visits, the type and settings of the browser being used, the operating system, device type, session start and end times, referral URLs, time zones, network connection types (e.g., Wi-Fi or cellular), and cookie information. We obtain or generate such data independently or with the assistance of third-party services, including the use of “cookies” and other tracking technologies. It’s important to note that we do not use this data to ascertain an individual’s true identity or contact information; rather, our primary aim is to gain a deeper understanding of how our users typically engage with and use our Services.

In cases where we merge Personal Data with non-personal Data, the resulting combination will be treated as Personal Data. We will only store and process additional Personal Data if you choose to provide it voluntarily, for instance, by filling out a contact form.

When you visit or access our Services, we employ Data Collection Mechanisms (which we also authorize third parties to use). These technologies include pixels, cookies, events, and other tools, collectively referred to as “Data Collection Mechanisms.” They enable us to automatically gather information about you, your device, and your online activities. This data is utilized to enhance your navigation within our Services, boost the performance of our Services, conduct analytics, and tailor your overall experience. We utilize First Party Data Collection Mechanisms, which are stored when you visit or access our Services. Additionally, Third Party Data Collection Mechanisms may be stored by external entities, such as our analytics service providers, business partners, and advertisers. These Data Collection Mechanisms may be stored either during your visit to our Services or across multiple visits.

To better understand how our Service is used, we employ a tool known as “Google Analytics.” Google Analytics gathers data such as the frequency of user visits to our site, the specific pages they navigate, and the websites they visit prior to arriving at our site. We utilize the information obtained through Google Analytics exclusively for the purpose of enhancing our Services. Google Analytics solely collects the IP address assigned to you on the date of your site visit and places a cookie on your web browser to identify you as a unique user on subsequent visits. It’s important to note that this cookie can only be accessed by Google, and we do not combine the data collected through Google Analytics with personally identifiable information. Detailed information about Google’s use and sharing of data collected by Google Analytics during your visits to our site can be found in Google’s Privacy Policy.

1. Service Delivery
Your Personal Data will be utilized to deliver our Services, which includes providing support and addressing your inquiries.

2. Enhancement of Our Services
Your Personal Data will be employed to enhance the quality of our Services. We continuously strive to improve our offerings, and as part of this effort, we may analyze user profiles and behavior, including aspects such as the use of our Assets in content creation on social media channels, the types of businesses engaged in, geographic location, utilization and perception of our Assets when integrated into content on social media platforms or other media channels.

3. Service Notifications
Your Personal Data will be employed to facilitate communication with you and provide information about our most recent Service updates and extend service-related offers.

4. Marketing and Promotional Activities
Your Personal Data, such as your email address or phone number, may be utilized for marketing purposes. For instance, subscribing to our newsletter will enable you to receive helpful tips and announcements in your email inbox. Additionally, we may send you promotional content related to our services or those of our partners, which we believe may be of interest to you. This may include the creation of an automated profile based on your Personal Data for marketing purposes.

• Opt-out of Marketing Communications: You have the option to decline to receive our promotional or marketing emails, either in full or in part, by simply clicking the “unsubscribe” link provided in the emails you receive from us.”

Kindly be aware that if you choose to unsubscribe from our promotional or marketing emails, we may still send you service-related updates, and notifications, or respond to your inquiries and feedback.

Additionally, it’s important to note that opting out of marketing communications does not affect our ability to use and share your Personal Data with third parties for non-marketing purposes. These non-marketing purposes may include providing our Services, fulfilling your requests, engaging in communications with you, and addressing your inquiries, among others. In such instances, the companies with which we share your Personal Data are authorized to use it solely for the purpose of delivering these non-marketing services.

5. Analytics, Surveys, and Research
Periodically, we may perform surveys, test new features, and assess existing data to develop, evaluate, and enhance these features. These efforts are aimed at improving our Service and brainstorming innovative and engaging features for our users.

6. Safeguarding Our Interests
We may utilize your Personal Data when we deem it necessary to preempt potential liabilities, investigate and shield ourselves against third-party claims or allegations, probe and shield against fraudulent activities, uphold the security and integrity of our services, and safeguard the rights and property of Artlist, its users, and/or partners.

7. Compliance with legal and regulatory requirements
We may utilize your Personal Data to examine potential violations and, when mandated by law, regulation, or other government authorities, or in response to a subpoena or analogous legal procedures, to ensure compliance.

1. Internal concerned parties
We share your information with entities within our organization, including our group companies and employees, to facilitate the delivery of our services to you.

2. Collaborative Business Partners
We share your information with trusted business partners, including storage and analytics providers, who assist us in delivering our Service to you. These third parties may have access to your Personal Data to carry out specific functions on our behalf, yet they are bound by the terms of this Privacy Policy and are prohibited from utilizing your Personal Data for any other purpose.

3. Compliance with laws and law enforcement entities
We collaborate with governmental, law enforcement, and private entities to uphold and comply with legal obligations. We may disclose your data to government or law enforcement authorities or private parties when, at our sole discretion, we believe it is necessary or appropriate to address claims and legal proceedings (including, but not limited to subpoenas), safeguard our or a third party’s property and rights, protect public safety or the well-being of individuals, or to prevent or halt any activity that we perceive as, or potentially pose a risk of being, illegal, unethical, inappropriate, or legally actionable. Furthermore, we may be compelled to divulge an individual’s Personal Data in response to a lawful request from public authorities, including those related to national security or law enforcement requirements.

4. Merger and Acquisitions
In the event of a business transaction, such as a merger, acquisition, reorganization, bankruptcy, or the sale of some or all of our assets, we may disclose your data. Any entity acquiring our assets in such a transaction will be bound to use your Personal Data in compliance with the provisions of this Privacy Policy.

We have instituted a combination of administrative, technical, and physical safeguards to mitigate the risk of unauthorized access, use, or disclosure of your Personal Data. Your data is securely stored on servers not publicly accessible. Access to your information is limited solely to employees or partners who have a genuine ‘need to know’ for the purpose of facilitating our contractual agreement.

While our objective is to maintain the confidentiality of your information, we cannot provide an absolute guarantee of its security. It is crucial that you play a role in preventing unauthorized access to your account by safeguarding your password adequately and restricting access to your account. You are solely responsible for maintaining the confidentiality of your password and for any usage, including unauthorized access, of your password and account. Additionally, please bear in mind that transmitting information over the internet carries inherent risks. Despite our dedication to safeguarding your Personal Data, we cannot ensure or warrant the complete security and privacy of your Personal Data or other content transmitted through the service, and you do so at your own discretion and risk.

We will retain your Personal Data for the necessary duration to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. The specific retention periods will be determined based on the type of information collected and its intended purpose. These determinations will consider applicable legal requirements and the need to securely dispose of obsolete, unused data within a reasonable timeframe.

In accordance with relevant regulations, we will maintain records that encompass client personal data, trading details, account opening documentation, communications, and any other data as stipulated by the pertinent laws and regulations.

This Privacy Policy may be updated periodically at our sole discretion. The latest version will always be available on our website, with the date of the most recent update indicated in the “Last Updated” section. We recommend checking for updates regularly. In the case of substantial changes, we will notify you. By continuing to access or use our Services once any revisions take effect, you signify your acceptance of the revised Privacy Policy.